FAQ
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are delivered within 6–9 business days in the United States. We currently ship to the United States only.
Q: How long does order processing take?
A: Orders are processed within 1–3 business days after payment confirmation (Monday–Friday, excluding U.S. federal holidays).
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders to the United States — no minimum purchase required. Free shipping is automatically applied at checkout.
Q: Do you ship internationally?
A: No. We currently ship to the United States only. We do not offer international shipping at this time.
Q: Can I track my order?
A: Yes. Once your order is shipped, a tracking number will be sent to your email. You can track your shipment on the carrier's website.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, and Shop Pay.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed through Shopify Payments with PCI-DSS Level 1 compliance. We do not store your full payment details.
Q: Can I cancel my order?
A: Orders can be canceled within 12 hours after purchase. After this period, processing may already begin. Please contact us at support@pythonfox.com as soon as possible.
Q: Do you accept returns?
A: Yes. We accept returns within 30 days of delivery for items that are unused, unopened, and in original condition, as well as for damaged, defective, or incorrect items.
Q: What should I do if I receive a damaged item?
A: Please contact us within 72 hours of delivery at support@pythonfox.com with photos or video evidence, and we will assist you promptly.
Q: Who pays for return shipping?
A: We cover all return shipping costs. A prepaid return label will be provided once your return is approved.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–10 business days to your original payment method after we receive the returned item.
Q: Will I be charged additional fees or taxes?
A: Prices shown at checkout are final for U.S. orders. No hidden fees.
Q: Do I need to create an account to place an order?
A: No. You can complete your purchase as a guest without creating an account.